Returns & Exchanges
New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund or exchange. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
If you wish to return or exchange your order for a different flavor or size, please reference the following processes and steps:
RETURNS PROCESS
- Contact our Customer Service Team via email cs@unitedspb.com or call 800-233-6956 to obtain a Return Label
- A UPS Return Label will be provided by our CS Team.
- Please place your item/items either in the original packaging or in a similar dimension container and apply the shipping label to the outside of the box, mailer or envelope.
- The box may be taken to anywhere they will perform a UPS pickup or any UPS location.
- All shipments being returned will come back to us via standard ground shipping (1-5 business days dependent on location according to the UPS website)
- Once received your order will be processed + refunded on our end within 10-15 business days (your financial institution may have their own processing time as well). If you are curious to know the status of your return please contact our customer service department via email - cs@unitedspb.com or call 800-233-6956 and we'll gladly assist you!
HOLIDAY RETURN POLICY
Return Policy will remain unchanged for the holiday season.
EXCHANGE PROCESS
NOTE RELATED TO COVID: Unfortunately our Exchange Program has been paused temporarily. We are looking forward to having it come back soon once some process updates, safety concerns, and efficiencies have been implemented. We apologize for the inconvenience