Returns & Exchanges
Please Note: Due to a higher volume of returns, there may be a delay in processing your refund. Thank you for your patience.
At Glukos Energy, our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone's idea of "reasonable wear and tear" also varies.
If our product fails to deliver, we will fully stand behind that product. Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.
If you wish to return or exchange your order for a different flavor or size, please reference the following processes and steps:
- Contact our Customer Service Team via email email@example.com or call 800-233-6956 to obtain a Return Label
- A UPS Return Label will be provided by our CS Team.
- Please place your item/items either in the original packaging or in a similar dimension container and apply the shipping label to the outside of the box, mailer or envelope.
- The box may be taken to anywhere they will perform a UPS pickup or any UPS location.
- All shipments being returned will come back to us via standard ground shipping (1-5 business days dependent on location according to the UPS website)
- Once received your order will be processed + refunded on our end within 10-15 business days (your financial institution may have their own processing time as well). If you are curious to know the status of your return please contact our customer service department via email - firstname.lastname@example.org or call 800-233-6956 and we'll gladly assist you!
NOTE RELATED TO COVID: Unfortunately our Exchange Program has been paused temporarily. We are looking forward to having it come back soon once some process updates, safety concerns, and efficiencies have been implemented. We apologize for the inconvenience